Privacy Policy

1. Who we are

Fortes Eco Africa ("Fortes", "we", "us", or "our") operates an electric vehicle marketplace and related services across Africa. Our registered office is at No. 15 Lagos Avenue, East Legon, Accra, Ghana.

This Privacy Policy applies to visitors and customers who browse our website, request vehicle quotations, contact our team, or otherwise interact with our services.

2. Information we collect

We may collect the following types of information when you use our website or services:

• Contact details such as your name, email address, phone number, and company name.
• Quotation and inquiry information, including vehicle preferences, messages, and communication history.
• Technical data such as IP address, browser type, device information, and pages visited.
• Cookies and similar technologies that help us understand how the site is used and improve your experience.

3. How we use your information

We use personal information to:

• Respond to quotation requests, customer inquiries, and support requests.
• Provide vehicle listings, pricing information, and related marketplace services.
• Improve our website, product offerings, and customer experience.
• Send service-related communications, where permitted by law.
• Comply with legal obligations and protect the security of our platform.

4. Legal basis for processing

Where applicable, we process personal data based on your consent, our legitimate business interests in operating and improving our services, performance of a contract or steps taken at your request before entering a contract, and compliance with legal obligations.

5. Sharing your information

We do not sell your personal information. We may share information with trusted service providers who help us operate the website, process inquiries, host data, or provide customer support, subject to appropriate confidentiality and security safeguards.

We may also disclose information where required by law, regulation, court order, or to protect the rights, safety, and security of Fortes Eco Africa, our users, or others.

6. Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Inquiry and quotation records may be kept to manage customer relationships and business records.

7. Data security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, or to object to certain processing activities. To exercise these rights, contact us using the details below.

9. Cookies

Our website may use cookies and similar technologies for essential functionality, preferences such as currency selection, and analytics. You can control cookies through your browser settings, although some features may not function properly if cookies are disabled.

10. Third-party links

Our website may contain links to third-party websites or services, including manufacturer resources and communication tools. We are not responsible for the privacy practices of those third parties and encourage you to review their policies separately.

11. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact us

If you have questions about this Privacy Policy or how we handle personal information, contact us at official@forteseco.africa or No. 15 Lagos Avenue, East Legon, Accra, Ghana.